 Website
Login and Navigational Assistance
support services from American Helpdesk are offered
to help our clients' end-users, including customers
and employees, providing assurance that they are
able to use their website. Regardless of your
end-user's level of proficiency our support team is
just a phone call or email away and our experienced
support representatives can guide them whether they
need help logging on to your site or assistance
navigating your site.
Website Login Support:
Our
Website Login Support services help your website's
end-users with common website login issues,
including problems setting up a username and
password, verifying login details, providing
reminders or resetting lost usernames/passwords, as
well as assistance with browser compatibility, login
errors and cookie settings.
Navigational Assistance Support:
Navigational Assistance Support helps your website's
end-users navigate your website successfully.
Our support representatives are trained to
understand every detail of your website's
navigational structure and functionality, enabling
our support team to assist your end-users, whether
they are your own employees or customers that need
help setting up an account or purchasing
products/services.
Examples of Common Website Login/Navigational
Assistance Support Issues:
-
New
User Login Details Account Setup
-
Username/Password Reminder
-
Username/Password Reset
-
Account Update
-
Account Deletion
-
Shopping Cart Assistance
-
Payment Gateway/Transaction Assistance
-
Browser Compatibility Issues
-
Website Errors
-
Browser Maintenance
-
Assistance Navigating Website
-
Search Assistance
-
Bug
Reporting
-
FAQ
Support
-
Ticketing/Escalation Support
-
Browser Settings
-
Privacy/Security/Cookie Settings
| 
