Technical Support

Technical Support Services

Technical Support services from American Help Desk are provided to a range of clients including small, medium and large companies, financial institutions, schools, hospitals and government agencies.

Managed Service Providers (MSP's)
Many solution providers today are transitioning to a services-led, recurring revenue business model. As businesses increasingly turn to managed service providers to fulfill their information technology needs, the channel is undergoing a major transformation as solution providers add a range of professional and IT hosting services to meet that demand. AHD can be a vital solution for MSP's first tier support needs.

Technical Support Services Team:
Our Technical Support services team is comprised of highly-qualified and experienced technicians with a broad range of certifications, enabling us to offer all levels of support to a variety of support environments with end-users ranging from beginner level to intermediate computer users.

Technical Support Services Capability:
Our technical support staff is able to provide all levels of dedicated tech support for Windows PC's, Mac's, Desktops, Laptops, Netbooks, Tablets, Mobile Devices, Handheld Devices, Peripherals, Servers, and Network Devices/Configurations, and many other types of equipment, including proprietary devices.

Technical Support Services for Programs:
Our experienced technical support services team offers all levels of support for a vast and constantly evolving array of programs from off-the-shelf or pre-packaged software to advanced proprietary programs and web-based programs.

Examples of Programs Available for Technical Support:

  • Windows OS all versions/MAC OS/Mobile OS, Android 8.x (Oreo) and later Apple iOS 12.x and later.
  • Web Browsers including, Microsoft Internet Explorer, Microsoft Edge, Mozilla Firefox, Safari, Opera, Google Chrome and more.
  • Productivity/Office Programs and Suites including the entire Microsoft Office Suite, Azure, Microsoft Power BI, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook Email/Calendar, Microsoft Exchange, Microsoft Access, Windows File Server, Office Mac/Windows, Adobe Acrobat, Corel WordPerfect, Lotus, Google Docs, G-Workspace, Cloud, G-Suite, Sheets, Drive, Google Calendar Apple Mail & Calendar with Modern Authentication, BitLocker, File Vault (Mac), DropBox, Visio, Sophos, VMware, Microsoft Hyper-V, Parallels Desktop for Mac, VPN Services and more.
  • Collaboration tools including Microsoft Teams, Slack, Zoom, Skype, Google Meet, Microsoft NetMeeting, Uber Conference, Dialpad Meetings and more.
  • Antivirus/Anti-spyware programs including Windows Defender/Firewall, McAfee, Norton, Malwarebytes, Avast, AVG and more.
  • Design programs including Microsoft Publisher, Photo Editor Microsoft Expression, Adobe Creative Suite, Adobe Photoshop, Adobe Dreamweaver, Adobe Illustrator, Adobe InDesign, Corel Draw and more.
  • Accounting Software including Quicken, QuickBooks, Microsoft Money, Microsoft Dynamics, Sage, NetSuite and more.
  • Data Compression tools including WinZip, PKZIP, WinRAR, 7Zip and more.
  • Sales/Marketing Programs including ACT, Salesforce and more.
  • POS Software (Point-of-Sale Programs).
  • Mobile Device Software.
  • Custom/Proprietary Software Programs.
  • Cloud Services and Data Storage Support including Abacus, AWS administration, DropBox, Synology and more

Technical Support Services - Facilities
American Help Desk operates a 24/7 call center, with dedicated and shared technical support services, including Level 1, 2, 3 and support escalation/ticketing. Our technical support staff includes bilingual techs and techs with diverse backgrounds, qualifications, certifications and experience.

Technical Support Services, Pricing and Information Support:
Toll-Free: 1-800-997-0977

For Additional information, as well as, pricing and options, please, contact our sales department:

Request a quote